We need you to be 100% satisfied. That is our goal and we're sticking to it..

Your Privacy and Security Is Important To Us

At PlanetShoes.com we are committed to keeping the information you give us private. We will not share your name, address or e-mail address with any third party. Also, we do not view your information for any purpose other than processing your order or answering your inquiries. At PlanetShoes.com we recognize that online shopping can sometimes feel imposing, and this is a feeling that we are devoted to eliminating for our customers.

We Are Equiped to Encrypt

To guarantee that your order is secure and to protect your privacy, PlanetShoes.com uses 128 bit SSL encryption (industry standard) to code and process your orders. This encrypts your credit card so that it cannot be read as your information travels over the internet. To check the security of your connection, look at the lower left-hand corner of your browser window after accessing the payment gateway. SSL is active if you see an unbroken key or a closed lock (depending on your browser). You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

100% In stock Guarantee. We Stock Our Shoes!! (well, most of them)

Most online shoe and apparel website exclusively use third party order fulfillment. We stock thousands of shoes in our own warehouse and we ship most of our shoes within 24 hours. Our "fill rate" is over 98% and many orders ship out the same day the order is received. Our customer approval rating is 98.7% and rising. If by chance we (or our partner brands) are out of stock on ANY item you order, we will provide a 20% off coupon for as many shoes as you wish to buy. We challenge ANY other online retailer to match us!

100% Price Guarantee.

We work hard to offer you quality shoes and clothing at the best possible prices. However, sometimes another web site might run a promotion that catches us off guard. If that happens, we don't want to lose you as a valuable customer. If you find a product for a lower price on another web site, we will match that price to keep you happy and to keep your business.

Free Returns & Exchanges - With Prepaid UPS label

If your shoes or clothing do not fit properly or for any reason you are not satisfied with your order, we will provide a return or an exchange at no cost to you. Don't feel funny about ordering a size that may not fit. We always get it right in the end. Planet Shoes will accept returns for 90 DAYS from the date shipment.

We request products for return or exchange be unworn and suggest trying on your shoes indoors to make sure they fit and to make sure they are to your liking before wearing them outside. If you experience any defects in workmanship we need to know and will take them back. At Planet shoes we pride ourselves in providing you with the best possible quality products and we stand behind them 100%.