Shipping Information : US & Canada

United States


We offer Free Ground Shipping on all orders over $49.00 to the 48 contiguous states! All other shipping methods are offered at a special reduced shipping cost that will be added to your order total. If your order is under $49.00, you will receive a discounted shipping rate.

Free Return Shipping from the 48 contiguous states, by prepaid shipping label.

Planetshoes.com's Free Returns policy does not apply to orders returned from Alaska, Hawaii, Puerto Rico or Canada and APO/FPO locations.

Shipping times may vary. In stock items shipped via Economy Ground Shipping will arrive within 5-10 business days after the order has been placed. Where possible we offer expedited shipping options.

Please note that our free shipping is UPS Basic.

Please contact Customer Service at 888-818-SHOE regarding any questions and other shipping options. Customer service representatives are available Monday through Friday from 8:00am to 12:00am and Saturday and Sunday from 9:00am to 12:00am EST.


Alaska, Hawaii, Puerto Rico

We offer reduced real time Ground shipping rates to Alaska, Hawaii and Puerto Rico. Real time shipping rates apply to all other shipping methods.


Canada


We offer special reduced shipping costs via UPS to Canada. Any duties, taxes or additional charges by Canadian authorities are not included in the shipping costs. Please call UPS Canada at 800-263-8125 for further information on how much the additional fees will be.



Shipping Information : International

Planetshoes.com has partnered with MyUS.com to allow shipping and billing to our international customers. MyUS.com is an international mail forwarder that provides customers with a private U.S. street address to receive mail and merchandise. MyUS.com  then consolidates your Planetshoes.com order and ensures proper and timely delivery to your international address.

We do not currently accept credit cards issued outside the United States or Canada. Also, any order placed through Paypal with an international credit card will be cancelled and refunded.  You can use MyUS.com's "Personal Shopper" feature to make a purchase from PlanetShoes.com with an international credit card.

  • Here's how it works:
  • Register with MyUS.com
  • Purchase an order using your new U.S. address provided by MyUS.com.
  • View your items online at MyUS.com. Request to forward/ship when and where you want.

You can view your items online at MyUS.com. Request to forward/ship when and where you want by clicking here.

MyUS.com



Shipping Information : CarbonFree Plus

Planetshoes.com is proud to announce our new CarbonFree® Plus Shipping initiative!

Planetshoes.com has partnered with Carbonfund.org to offer our customers the opportunity to offset the carbon emissions that result from shipping their orders. Choosing our new CarbonFree shipping method will incur a nominal charge, 100% of which will be donated to Carbonfund.org. This charge will be used to offset your specific shipping footprint by making a contribution towards projects that support carbon reduction and the production of renewable energy. These projects may include anything from a college wind farm project in Iowa to converting methane into CO2 in New York to retrofitting our children's schools with photovoltaic solar panels in partnership with SunEdison Solar Projects.

Our CarbonFree® Plus Shipping with Planet Shoes costs $1.25 per shipment. 

CarbonFree® Plus is only available to customers in the continental United States who are eligible for free shipping. For more information about carbon offsets, visit Carbonfund.org.

Whether or not you choose to take advantage of our CarbonFree® Plus Shipping Initiative, we encourage you to visit the Planetshoes.com blog as well as Carbonfund.org. There, you will find more information about this project and what you can do to help our Earth.




Shipping Information : Ship Green Ship Ground

At Planetshoes.com we support producing the smallest possible carbon footprint in delivering your package. Our CarbonFree Plus shipping alternative goes one step further in helping provide carbon offsets in the delivery of your packages.

Our research has found that shipping by ground provides the least carbon impact on our environment by shipping. Depending on the variables used, shipping by ground produces about 1/3 of the carbon impact as shipping by air. Please join us in supporting ground shipping and helping offset the carbon produced by delivering your package.

To learn more about green shipping methods, please visit these other references:

Climatetrust.org
Carbonfund.org


Published in Alternative Energy Press

"Consumers' growing awareness and rising concern of global warming has certainly pressured businesses to consider more environmentally friendly solutions. While you may be well aware of green packaging, energy saving equipment or reclaiming practices, sustainable transportation is a seldom talked about aspect that deserves attention, especially considering the amount of trucks, planes and trains used to deliver products to consumers."

Damon Schecter, CEO Shipwire.com

"When it comes to the delivery of merchandise, the total carbon footprint is roughly equivalent to how much fuel it takes to get your products where they need to be. Luckily (for this analysis) parcel shipping costs are intimately tied to the total fuel cost. The more efficient the shipping is, the smaller the footprint, and the cheaper the shipping cost. Ground and sea cargo are cheaper than air; bulk or freight shipping is cheaper than individual parcel delivery."