Customer Service 1-888-818-SHOE (7463) Monday through Friday 8:00am to 12:00am and Saturday 9:00am to 12:00am EST and Sunday 9:00am to 12:00am EST.

United States:

Free Shipping by UPS Ground to the 48 contiguous states on orders $49 and over! All other methods of shipment will have a special reduced cost of shipping that will be added to your order total. If your order is under $49 you will receive a discounted shipping rate.

Free Return Shipping from the 48 contiguous states by prepaid UPS label.

Planetshoe.com's Free Returns policy does not apply to orders being returned from Alaska, Hawaii, Puerto Rico or Canada and APO/FPO locations.

If every item in your order is in stock and you select UPS Ground Shipping, you will receive your order in 3 - 7 business days. Where possible, we offer expedited shipping options in the shipping menu of the checkout cart. You may also check with us by phone regarding other shipping options.

Alaska, Hawaii, Puerto Rico: Reduced real time UPS Ground shipping rates. Real time shipping rates on all other shipping methods.

Canada: Special reduced shipping costs by UPS. Any duties, taxes or additional charges by Canadian authorities are not included in the shipping costs.  Please call UPS Canada @ 800-263-8125 for further information on how much the additional fees will be.

PlanetShoes.com has partnered with MyUS.com to allow for shipping and billing to our International customers. MyUS.com is an international mail forwarder that provides customers with a private U.S. street address to receive mail and merchandise. MyUS.com  then consolidates your PlanetShoes.com order and ensures proper and timely delivery to your international address.

Important: We do not currently accept credit cards issued outside the United States or Canada. You can use MyUS.com's "Personal Shopper" feature to make a purchase from PlanetShoes.com with an international credit card.

• Here's how it works:
• Register with MyUS.com
• Purchase an order using your new U.S. address provided by MyUS.com.
• View your items online at MyUS.com. Request them to forward/ship when and where you want.

View your items online at MyUS.com. Request them to forward/ship when and where you want by clicking here

CarbonFree® Plus Shipping by Planet Shoes

Planet Shoes is proud to announce our new CarbonFree® Plus Shipping initiative!

Planet Shoes has partnered with Carbonfund.org in order to offer our customers the opportunity to offset the carbon emissions that are a result of our shipping their order to them. Your choosing our new CarbonFree shipping method will incur a nominal charge, 100% of which will be donated to Carbonfund.org. This is a 100% contribution towards the future of our Planet.

Our CarbonFree® Plus Shipping with Planet Shoes costs between $1.01 and $1.75 per shipment and varies depending on product weight and distance. This amount will be used to offset your specific shipping footprint and make an additional contribution towards projects that support carbon reduction and the production of renewable energy. Your donation to this CarbonFree® Plus Shipping Initiative will support projects that may include anything from a College wind farm project in Iowa to converting methane into CO2 in New York or retrofitting our children's schools with photovoltaic solar panels in partnership with SunEdison Solar Projects.

Whether or not you choose to take advantage of our CarbonFree® Plus Shipping Initiative, we encourage you to visit Blog.Planetshoes.com as well as Carbonfund.org. There, you will find other's ideas as well as forums where you are able to discuss and share your thoughts on how we can work together to ensure that our loved ones are able to enjoy this planet in the same way we are able to.

CarbonFree® Plus is only available to customers in the continental United States who are eligible for free shipping. For more information about carbon offsets, visit http://www.carbonfund.org/.

Stay happy on your feet!
Planetshoes.com

Ship Green, Ship Ground!

At Planet Shoes we support producing the smallest possible carbon footprint in delivering your package. Our "CarbonFree Plus" shipping alternative goes one step further in helping provide carbon offsets in the delivery of your packages.

Our research has found that shipping by ground provides the least shipping carbon impact on our environment. Depending on the variables used, shipping by ground produces about 1/3 of the carbon impact as shipping by air. Please join us in supporting ground shipping and in helping offset the carbon produced by delivering your package.

Published in Alternative Energy Press:

Consumers' growing awareness and rising concern of global warming has certainly pressured businesses to consider more environmentally friendly solutions. While you may be well aware of green packaging, energy saving equipment or reclaiming practices, sustainable transportation is a seldom talked about aspect that deserves attention, especially considering the amount of trucks, planes and trains used to deliver products to consumers.

Damon Schecter, CEO Shipwire.com

When it comes to the delivery of merchandise, the total carbon footprint is roughly equivalent to how much fuel it takes to get your products where they need to be. Luckily (for this analysis) parcel shipping costs are intimately tied to the total fuel cost. The more efficient the shipping is, the smaller the footprint, and the cheaper the shipping cost. Ground and sea cargo are cheaper than air; bulk or freight shipping is cheaper than individual parcel delivery.

Other References

Climatetrust.org
Carbonfund.org