Do you need help completing a purchase? Have a question about partnering with us? Want to give us a high five or some constructive criticism? We want to hear from you !
Our Customer Service team is here to help!
Call: (888) 818-7463 Monday through Friday 9:00AM through 8:00PM EST
2015 Extended Holiday Phone Hours:
Black Friday: Normal hours 9:00am through 8:00PM EST
Weekend phone hours 11/28, 11/29 , 12/5,12/6, 12/12 and 12/13 10:00am through 8:00PM EST
Monday through Friday 9:00AM 08:00PM EST
Note there is no livechat hours on the weekends during the holiday season.
Contact customer service
Write:PlanetShoes.comAttn: Customer Service Department135 2nd AvenueWaltham, MA 02451*Please do not return shoes to this address. View our Returns page for information on completing a return.
We appreciate your interest in doing business with PlanetShoes.com. Please contact us to discuss partnership opportunities.
Write:PlanetShoes.comAttn: Merchandising Department135 2nd AvenueWaltham, MA 02451
We're always willing to consider new marketing opportunities. Please send all materials for review.
Write:PlanetShoes.comAttn: Marketing Department135 2nd AvenueWaltham, MA 02451
Please submit all suggestions and concerns about the PlanetShoes.com website through our Feedback Form. Please note, we cannot respond to questions submitted through this form. For help related to shopping or completing a purchase on PlanetShoes.com, please contact Customer Service.
I think I've ordered four pairs of shoes from PlanetShoes this year. They've all been beautiful, comfortable shoes, delivered on time. What a great site! A real treasure trove for shoe lovers!
Showcasing superb quality and fabulous style; be inspired by our latest collections.