Contact Information : Ways to Get in Touch

Do you need help completing a purchase? Have a question about partnering with us? Want to give us a high five or some constructive criticism? We want to hear from you !


Please note that our customer service phone line will be open shortened hours on Labor Day  Monday , September 7th from  9:00am to 5:00pm EST.  Our warehouse as well as brand affiliate warehouses will not be shipping or processing orders on Monday September 7th.  Please expect slight delays in order processing and deliveries.

Customer Service
Merchandising Inquiries

Marketing Inquiries

Website Feedback


Customer Service

Our Customer Service team is here to help!

Call:
(888) 818-7463

Chat:
Live Chat

Customer Service Representatives are available to assist you by phone Monday-Friday

9:00 am – 8:00 pm EST.

E-mail:

Contact customer service

Write:
PlanetShoes.com
Attn: Customer Service Department
135 2nd Avenue
Waltham, MA 02451

*Please do not return shoes to this address. View our Returns page for information on completing a return.

Merchandising Inquiries

We appreciate your interest in doing business with PlanetShoes.com. Please contact us to discuss partnership opportunities.

E-mail:
Merchandising

Write:
PlanetShoes.com
Attn: Merchandising Department
135 2nd Avenue
Waltham, MA 02451

Marketing Inquiries

We're always willing to consider new marketing opportunities. Please send all materials for review.

E-mail:
Marketing

Write:
PlanetShoes.com
Attn: Marketing Department
135 2nd Avenue
Waltham, MA 02451

Website Feedback

Please submit all suggestions and concerns about the PlanetShoes.com website through our Feedback Form. Please note, we cannot respond to questions submitted through this form. For help related to shopping or completing a purchase on PlanetShoes.com, please contact Customer Service.