Free Shipping Over $49 & Free Returns!
You could be earning points! Learn More
Contact Information : Ways to Get in Touch

Do you need help completing a purchase? Have a question about partnering with us? Want to give us a high five or some constructive criticism? We want to hear from you !


Customer Service
Merchandising Inquiries

Marketing Inquiries

Website Feedback


Customer Service

Our Customer Service team is here to help!

Call: (888) 818-7463 Monday through Friday 9:00AM through 8:00PM EST

Chat:

Live Chat

Monday through Friday 9:00AM 08:00PM EST

Note there is no livechat hours on the weekends during the holiday season.

E-mail:

Contact customer service

Write:
PlanetShoes.com
Attn: Customer Service Department
57 Chapel Street
Suite 200
Newton, MA 02458


*Please do not return shoes to this address. View our Returns page for information on completing a return.

Merchandising Inquiries

We appreciate your interest in doing business with PlanetShoes.com. Please contact us to discuss partnership opportunities.

E-mail:
Merchandising

Write:
PlanetShoes.com
Attn: Merchandising Department
57 Chapel Street
Suite 200
Newton, MA 02458


Marketing Inquiries

We're always willing to consider new marketing opportunities. Please send all materials for review.

E-mail:
Marketing

Write:
PlanetShoes.com
Attn: Marketing Department
57 Chapel Street
Suite 200
Newton, MA 02458

Website Feedback

Please submit all suggestions and concerns about the PlanetShoes.com website through our Feedback Form. Please note, we cannot respond to questions submitted through this form. For help related to shopping or completing a purchase on PlanetShoes.com, please contact Customer Service.