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Customer Service

Our Customer Service team is here to help!

Call:
(888) 818-7463

Customer Service Representatives are available to assist you by phone Monday through Friday,
10:00 am – 8:00 pm EST.

Chat:
Click here for online live chat.

Customer Service Representatives are available to assist you online Monday through Thursday,
10:00 am – 2:00 am EST, and Friday, 10:00 am – 8:00 pm EST.

E-mail:
info@planetshoes.com

Write:
PlanetShoes.com
Attn: Customer Service Department
135 2nd Avenue
Waltham, MA 02451

*Please do not return shoes to this address. View our Returns page for information on completing a return.

Merchandising Inquiries

We appreciate your interest in doing business with PlanetShoes.com. Please contact us to discuss partnership opportunities.

E-mail:
merchandising@planetshoes.com

Write:
PlanetShoes.com
Attn: Merchandising Department
135 2nd Avenue
Waltham, MA 02451

Marketing Inquiries

We’re always willing to consider new marketing opportunities. Please send all materials for review.

E-mail:
marketing@planetshoes.com

Write:
PlanetShoes.com
Attn: Marketing Department
135 2nd Avenue
Waltham, MA 02451

Website Feedback

Please submit all suggestions and concerns about the PlanetShoes.com website through our Feedback Form. Please note, we cannot respond to questions submitted through this form. For help related to shopping or completing a purchase on PlanetShoes.com, please contact Customer Service.

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Word on the Street:

Thanks for having the eco section of the website! It makes it so much easier to identify new eco brands by providing great explanation of what each company is doing re sustainability efforts. Also, thanks for including the carbon-free shipping option at a very reasonable cost!

Indigo by Clarks Sky Pocomo
"I am in LOVE with these shoes. Surprisingly comfortable: soft leather straps, cushioned footbed, and moderate heel height. I can see wearing these sandals with lots of summer outfits, from skirts/dresses to capris to shorts. I haven't been this pleased with a shoe purchase in a long time. Yay!"
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Jambu Water Diva
"These are truly cute and adorable, yet completely functional sport shoes. I wear them with jeans or skirts; I dress them up, and still go for a long walk. To me they are as comfortable as my Keens but much less chunky; more feminine. I love mine and will order in another color."
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Patagonia Bandha T-Strap
"This is the basics of what you need for a shoe- sole, minimal straps to hold your foot to the sole, heel cup to keep your foot in place, contoured foot bed. The end result is both functional & pretty. I bought these for a month-long fellowship in Europe with extensive walking. They were comfortable and fashionable (an elusive combination)."
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Naot Marissa
"I have plantar fasciitis and have searched and searched for good summer sandals - these are them! the cork footbed molds to your foot so quickly and easily. Highly recommend!"
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Merrell Road Glove
"I have been running minimalist for the last year. Got these for the extra soul protection. Great shoe, very comfortable. Loose gravel, asphalt, trails, no problem. I wear socks with these, tried once without, got blisters. Highly recommend these shoes."
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CHOOZE Spin Women
"I have been wearing these shoes for about 2 weeks now and they are definitely becoming my go-to shoe. I would definitely recommend these shoes to anyone who wants a cute, casual shoe that is different than what everyone else has. Plus, this company is doing some really good things!"
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