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Contact US

Customer Service Phone/Live Chat Hours

Monday-Friday - 8:00am to 12:00am EST

Saturday and Sunday  9:00am to 12am EST

Phone: 1-888-818-7463
Email: info@planetshoes.com
Online live chat is available during the hours as shown above.

Corporate Headquarters (Do not return shoes to this address, shoes returned to this address in error will take up to two additional weeks to process)

Planet Inc.
135 2nd Avenue
Waltham, MA 02451

Returns Address

Planet Inc.
145 Talmadge Road
Edison, NJ 08817

To Process a return click on Returns under the Policies Menu to the Left for Instructions

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