Thank you for visiting the PlanetShoes.com website (“Site”). We take your privacy seriously, and we want you to know how we collect, use, share, and protect your information.
Information You Give Us
We receive and may store any information you enter on the Site. For example, we collect information from you when you place an order, create an account, call us with a question, write a review, or use any of our services.
The information we collect from you includes, but is not limited to, things like:
The information we collect from you may also include information you give us about other people, such as the name and address of a gift recipient.
Like many other websites, we also collect information through automated means. Although our site servers collect information about a user’s internet protocol address, our server is not able to automatically associate that information with a particular user. For example, we may collect non-identifying information associated with that address, such as the time and date of a visit, the originating domain name, the browser type, and the particular pages or products viewed on the site.
Image tags work in conjunction with cookies. An image tag, also referred to as a clear GIF or web beacon, is a small image file that may be located on select pages on our websites.
The third-party advertising companies may also employ technology that is used to measure the effectiveness of ads. Any such information is anonymous. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. No personal information about you is collected during this process. The information is anonymous and does not link online actions to an identifiable person. If you would like more information and want to explore the option of not having this information collected by third-party advertisers click here.
At this time, PlanetShoes.com has contracted with Google to collect information about how website users navigate our websites. This information will be used only to generate anonymous visitor profiles, which do not contain personally identifiable information. The anonymous profiles are used to provide website users content specifically tailored to them. To opt out of Google’s collection of information about how you navigate our websites, please go to http://www.google.com/privacy_ads.html.
We use the information we collect for things, including but not limited to, the following:
We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, enforce our agreements, and as we may otherwise deem appropriate.
PlanetShoes.com does not sell, rent or trade your personal information with/to third parties.
We may share your information with third parties to perform services on our behalf such as:
Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary or appropriate to comply with any rules, regulations, and laws. We also may share information in response to a government or regulatory agency request or when we believe disclosure is necessary or appropriate: (a) to protect the rights, property or safety of PlanetShoes.com, our customers, or others; (b) and/or to prevent harm or loss; (c) and/or in connection with an investigation of suspected or actual unlawful activity.
We may also share personal information in the event of a corporate sale, merger, acquisition, change in control, dissolution, or similar event that involves or affects the Site.
We take commercially reasonable steps to protect the information we collect online. However, as effective as these measures are, no security system is impenetrable. We do not provide an absolute guarantee of the security of our information databases, nor do we guarantee that the information you may choose to supply will not be intercepted while you transmit it from your computer, over the internet, or along other third party networks, and to our systems. However, with respect to security: when we request the transfer of certain types of sensitive information, we redirect visitors to a secure server using, for example, Secure Sockets Layer security.
Upon your request, we will (a) correct any information we have about you; (b) stop sending e-mails to your e-mail address; and/or (c) disable your account to prevent any future purchases through that account. Please make these requests by contacting our Customer Service department by one of the following methods:
Customer Service Representatives are available to assist you Monday through Friday,10:00 am – 8:00 pm EST.
E-mail:Contact customer service
Attn: Customer Service Department57 Chapel StreetSuite 200Newton, MA 02458
Effective May 2, 2012
"I think I've ordered four pairs of shoes from PlanetShoes this year. They've all been beautiful, comfortable shoes, delivered on time. What a great site! A real treasure trove for shoe lovers!"
"My experience has been great with Planet Shoes! The shoes were exactly as described and photographed, fit well and were very comfortable! I will recommend Planet Shoes to everyone!"