Return Rules : We'll Fix It, Fast



We want you to love the shoes, socks, bags, or other gear you ordered from PlanetShoes.com! If you are not happy with your order for any reason, you may return your merchandise for a refund. PlanetShoes.com accepts the return of unworn* merchandise for up to 90 days from the date your order was shipped. We suggest trying on your shoes indoors to make sure they fit and are to your liking before wearing them outside.

We do not offer direct exchanges on merchandise. If you would like a different size, color or item, please place a new order.

If you experience any defects in workmanship, we will gladly replace the product - no questions asked. We pride ourselves on providing you with the best quality products and we stand behind them 100%. Please contact Customer Service to replace a defective product.

Your return options are dependent on how you purchased your PlanetShoes.com merchandise.

PlanetShoes.com Returns

Returns - Contiguous United States

Customers in the contiguous United States are eligible for free return shipping. We'll provide you with a pre-paid UPS label to making shipping a snap. To complete your return:

  1. Login to your PlanetShoes.com account. Don't have a PlanetShoes.com account? See Returns – Contiguous United States
  2. Click on "Orders," on the left hand side.
  3. To view each of the packages shipped,  click on the order number.
  4. Locate the correct shipment containing the item you would like to return, then click "Return Item(s)".
  5. Check the box(es) next to the item(s) you wish to return and click Continue.
  6. Select a reason for return and click Create Return.
  7. Click "Print Label" to print your Return Confirmation page and Return Label immediately, or select "E-mail Label" if you'd prefer to print at a later time. Please include the Return Confirmation page in your package for faster processing.
  8. Affix the Return Label to your package and drop it off at the nearest UPS location.

Returns - All Other Locations

Customers in Alaska, Hawaii and all other locations outside of the contiguous United States are responsible for return shipping costs. You may use the carrier of your choice, but we recommend using a service that provides tracking. You are responsible for the merchandise until our warehouse confirms receipt. To complete your return:

  1. Login to your PlanetShoes.com account. Don't have a PlanetShoes.com account? See Returns – All Other Locations
  2. Click on "Orders," on the left hand side.
  3. To view each of the packages shipped,  click on the order number.
  4. Locate the correct shipment containing the item you would like to return, then click "Return Item(s)".
  5. Check the box(es) next to the item(s) you wish to return and click Continue.
  6. Select a reason for return and click Create Return.
  7. Click "Print Label" to print your Return Confirmation page immediately, or select "E-mail Label" if you'd prefer to print at a later time. Please include the Return Confirmation page in your package for faster processing.
  8. Ship your return to our warehouse, using the carrier of your choice. Please send your return to:

    Planet, Inc.

    1 Tupperware Drive
    Suite 3A
    North Smithfield, RI 02896


Amazon.com Returns

Customers in the contiguous United States returning merchandise purchased on Amazon are eligible for free return shipping. We'll provide you with a pre-paid UPS label to make shipping a snap. Please note that a return handling fee of $6.95 will be deducted from your order refund. To complete your return:

Please follow return steps above. 

 *We define unworn merchandise as any item that is in new condition, still contains the original tags and is in the original packing. Returns will not be accepted if the item exhibits any obvious signs of wear or is not in the condition in which it was received. All original packaging and materials - including boxes, manuals, warranty cards, instructional DVDs and any other materials in the original shipment - must be returned with your merchandise.