We want you to love the shoes, socks, bags, or other gear you ordered from PlanetShoes.com! If you are not happy with your order for any reason, you may return your merchandise for a refund. PlanetShoes.com accepts the return of unworn* merchandise for up to 30 days from the date your order was shipped. We suggest trying on your shoes indoors to make sure they fit and are to your liking before wearing them outside.
If you experience any defects in workmanship, we will gladly replace the product - no questions asked. We pride ourselves on providing you with the best quality products and we stand behind them 100%. Please contact Customer Service to replace a defective product.
Items marked as Final Sale are not eligible to be returned.
Your return options are dependent on how you purchased your PlanetShoes.com merchandise.
Returns - Contiguous United States
Customers in the contiguous United States are eligible for free return shipping. We'll provide you with a pre-paid UPS label to making shipping a snap. To complete your return:
Effective 2/22/2016: We offer free shipping on direct exchanges only. Please note that all other returns will incur a $6.95 fee. For direct exchanges: add a return note when requesting your label with the new size and color you want to try in exchange. We will honor your exchange request for the same style in a different size and/or color.
Effective 6/27/2016: Returns can only be made on unworn* merchandise within 30 days of the date the order was shipped.
Returns - All Other Locations
Customers in Alaska, Hawaii, US Territories, APO and FPO and all other locations outside of the contiguous United States are responsible for return shipping costs. You may use the carrier of your choice, but we recommend using a service that provides tracking. You are responsible for the merchandise until our warehouse confirms receipt. To complete your return:
Customers in the contiguous United States returning merchandise purchased on Amazon are eligible for free return shipping. We'll provide you with a pre-paid UPS label to make shipping a snap. Please note that a return handling fee of $9.95 will be deducted from your order refund. To complete your return:
Please follow return steps above.
*We define unworn merchandise as any item that is in new condition, still contains the original tags and is in the original packing. Returns will not be accepted if the item exhibits any obvious signs of wear or is not in the condition in which it was received. All original packaging and materials - including boxes, manuals, warranty cards, instructional DVDs and any other materials in the original shipment - must be returned with your merchandise.
"I think I've ordered four pairs of shoes from PlanetShoes this year. They've all been beautiful, comfortable shoes, delivered on time. What a great site! A real treasure trove for shoe lovers!"
"My experience has been great with Planet Shoes! The shoes were exactly as described and photographed, fit well and were very comfortable! I will recommend Planet Shoes to everyone!"