Service Guarantees : 100% Satisfaction

We want you to be completely satisfied with your PlanetShoes.com purchase! That’s why we offer a 100% In-Stock Guarantee and a 100% Price Guarantee. You can rest easy knowing you’ll always get the shoes and accessories you want at the prices you deserve.

100% In-Stock Guarantee

We stock thousands of shoes and accessories in our own warehouse to be sure we’ll have the products you want when you need them. In fact, we are able to fulfill over 98% of orders – one of the highest rates in the industry! If by chance we (or our partner brands) are out of stock on any item you order, we will provide you with a coupon for 20% off your next PlanetShoes.com purchase. Please contact Customer Service for details.

100% Price Guarantee

We work hard to offer you high quality shoes and accessories at the best possible prices. Occasionally another website will run a promotion that catches us off guard. If you find one of our products for a lower price on another website, we will match that price.

To request a price adjustment, send an e-mail to prices@planetshoes.com within 10 days of your purchase and include your order number, the URL of the website where you found the item for less and instructions on how to locate the item. Our Customer Service team will verify the price and automatically add the discount to your order.

To qualify for a price adjustment:

  • The item on the competitor’s website must be the same style, size and color as the item purchased from PlanetShoes.com.
  • The item must currently be in-stock on the competitor’s website.
  • The total cost – including shipping charges – on the competitor’s website must be lower than the total PlanetShoes.com price.

Auction websites do not apply.