We want you to be completely satisfied with your PlanetShoes.com purchase! That’s why we offer a 100% In-Stock Guarantee and a 100% Price Guarantee. You can rest easy knowing you’ll always get the shoes and accessories you want at the prices you deserve.
We stock thousands of shoes and accessories in our own warehouse to be sure we’ll have the products you want when you need them. In fact, we are able to fulfill over 98% of orders – one of the highest rates in the industry! If by chance we (or our partner brands) are out of stock on any item you order, we will provide you with a coupon for 20% off your next PlanetShoes.com purchase. Please contact Customer Service for details.
We work hard to offer you high quality shoes and accessories at the best possible prices. Occasionally another website will run a promotion that catches us off guard. If you find one of our products for a lower price on another website, we will match that price.
To request a price adjustment, send an e-mail to firstname.lastname@example.org within 10 days of your purchase and include your order number, the URL of the website where you found the item for less and instructions on how to locate the item. Our Customer Service team will verify the price and automatically add the discount to your order.
To qualify for a price adjustment:
We do not price match against Amazon.com, Daily Deal/Flash Sale type or Auction websites. All price matches are at the discretion of the Planetshoes.com Customer Service Team and can be denied without explanation.
"I think I've ordered four pairs of shoes from PlanetShoes this year. They've all been beautiful, comfortable shoes, delivered on time. What a great site! A real treasure trove for shoe lovers!"
"My experience has been great with Planet Shoes! The shoes were exactly as described and photographed, fit well and were very comfortable! I will recommend Planet Shoes to everyone!"