PlanetShoes.com believes in healthy people and a healthy earth. We strive to support sustainability and a healthy lifestyle in the products we carry. Being eco-logical is more than a task; it is a philosophy and lifestyle that incorporates us with our environment, even down to what we wear on our feet.

Based in Waltham, Massachusetts, Planetshoes.com is a lifestyle shoe retailer dedicated to selling comfortable, stylish and well-made shoes. Online since 2001, we specialize in active, comfortable, healthy and earth-friendly products with a flair of fashion.

In our products, we seek to blend function, style, comfort, value and eco-ethics, and we provide a large selection of wellness, eco-friendly and vegan shoes. Our brands offer modern lifestyle designs as well as posture friendly and earth friendly features that help make living a healthy lifestyle easier.

We are first in our industry to launch a CarbonFree Plus shipping alternative and have partnered with several of our brands to donate to green initiatives through an organization called 1% for the Planet.

We endeavor to provide great customer service and a warm friendly attitude in delivering you these products at the best possible value. We help support our customers needs, beliefs and lifestyles, and we love hearing from you.

Recognized by the INC 500 in 2007, 2008 and 2009 as one of the fastest growing private companies in the United States, Planetshoes.com is constantly looking for new brands and innovative shoes for our loyal customers.

Corporate Headquarters:
Planet Inc.
135 2nd Avenue
Waltham, MA 02451

Current Listings

Customer Service and Order Fulfillment Specialist

Customer Service | Waltham, MA, United States 

PlanetShoes.com is a lifestyle shoe retailer looking to fill an opening in our Waltham headquarters for a full time Customer Service and Order Fulfillment Specialist who will perform a variety of order management responsibilities surrounding the complete customer order cycle from placement to shipment and returns. This specialist will also perform specialized customer service administrative duties supporting the contact center, warehouse and internal departments.

    Requirements:
  • Strong oral and written communication skills
  • Positive customer service mind set
  • Ability to work well independently , multi-task and collaborate with in house and virtual team
  • Exceptional organizational, follow-up and time management skills
  • Ability to drive own learning and be flexible to changing priorities
  • Proficient in Microsoft Word, Excel and Outlook
  • Experience using CRM, Order Processing, and Warehouse Management Systems
  • Some experience taking ACD Calls, Chats and responding to customer emails through a ticketing system
  • Familiarity with fraud prevention tools and practices
  • Understanding of retail customer order cycle and order management practices
  • 1-3 years prior full time experience in an office environment

Contact:
michelle.jacob@planetshoes.com

Posting Date: 4/16/2015